What was the purpose of your visit or phone call?

Utility Services
Permits
Taxes/Licenses
Information Request
Zoning/Land Use
Cemeteries
Recreation Programs
Rental of Facilities
Utility Billing
Police Services
Fire Services
Code Enforcement
Council Contact
Street Maintenance
Stormwater Maint
Other (Describe)

Other

If you know, who assisted you?

How long did you have to wait before speaking to a representative?

How would you rate the representative's overall knowledge of your problem or question?

How would you best describe what happened?

Other:

How would you rate the representative on courtesy?

Was there anything about the courteousness of service that stood out as superior?

Explain if No

How would you rate the representative's willingness to assist?

How could we improve our customer service?

Overall, how would you rate our customer service?