Current Tenant Survey

Please fill out the following short survey to help ensure that Real Estate Options remains the best property management company in Stephenson County.

How would you rate our customer service in general? Extremely Satisfied Very Satisfied Neutral Very dissatisfied Extremely Dissatisfied Haven't lived here long enough to know

How would you rate our customer service when calling the office? Extremely Satisfied Very Satisfied Neutral Very Disappointed Extremely Disappointed Haven't lived here long enough to know

How would you rate our prompt answers to questions? Extremely Satisfied Very Satisfied Neutral Very dissatisfied Extremely dissatisfied Haven't lived here long enough to know

How would you rate our prompt assistance to issues? Extremely Satisfied Very Satisfied Neutral Very dissatisfied Extremely Dissatisfied Haven't lived here long enough to know

How would you rate the overall politeness of our staff? Extremely Satisfied Very Satisfied Neutral Very dissatisfied Extremely dissatisfied Haven't lived here long enough to know

If you have been with us for 6 months or more, how would you rate our text message alert service? Extremely satisfied Very satisfied Neutral Very dissatisfied Extremely dissatisfied Have not rented here that long

Do you read our quarterly newsletter? Yes No

How would you rate the content you receive in the newsletter? Extremely satisfied Very satisfied Neutral Very dissatisfied Extremely dissatisfied I don't read the newsletter

Should we continue to offer our quarterly newsletter? Yes No No opinion

What subjects would you like to see covered in our newsletter?

Do you access the internet through a computer or your phone Computer only Phone Only Both Neither

Do you ever access our website - www.RentFreeport.com for information? Often Sometimes Rarely Never

How could we improve our website for you?

Are you a Fan of our Facebook page? Yes No Didn't know about it but I will become one

If you are a Fan, do you appreciate our content? Yes No

If you are a Fan, what type of content would you like to see?

Would you refer us to your friends / family? Yes No

Have you EVER referred others to our services? Yes No

What sets us apart from other management companies for you? How can we improve any of our services so we can continue to be FIRST RATE ? If one of our representatives was truly FIRST RATE, please provide their name so that we can give them the praise and recognition they deserve. If you would like to be entered into a drawing for a $20 Walmart gift card, please provide your name and address

Thank you so much for your time and input.