Data Collection

Data collected on behalf a third party

As a service provider, FormSmarts hosts and processes data submitted via web forms on behalf of its clients. The information collected via web forms is intended to be handed over to our customer for their sole use, on which FormSmarts doesn't have any controls. Part of FormSmarts service involves abuse prevention, and we may therefore retain part or all of the data submitted in case of suspected abuse. In such a case, data may be held by us for analysis or review.

When supported by their service plan, customers may choose to collect and store form responses on FormSmarts for easier access & processing. In such a case, our client remains the sole recipient of the data. FormSmarts only acts as a technical service provider. As of March 17, 2017, data storage is enabled by default for all Business accounts.

Data collected from all visitors

We collect the following information:

  • Click-stream data
  • HTTP protocol elements
  • Access logs, and search strings (if entered)
  • At the user's option, we may also collect cookies

This data is used, by ourselves and our agents, for the following purposes:

  • Web site and system administration
  • One-time tailoring
  • Anonymous user analysis
  • Anonymous user profiling and decision-making
  • Research and development

Cookies are used to track visitors to our site, so we can better understand what portions of our site best serve you.

Data collected from registered users

When a user signs up for our web form service, we also collect the following information:

  • Given Name (First Name)
  • Family Name (Last Name)
  • Home or work e-mail address
  • Personal or business website URL
  • Country
This information is used by us (and only by us) for the completion and support of the web form outsourcing service.


Cookies are a technology which can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Our site makes use of cookies. Cookies are used for the following purposes:

  • User identification (to identify users logged in to FormSmarts)
  • Pseudo-anonymous navigation analysis
  • Pseudo-anonymous decision-making
  • Research and development data collection

We invite you to contact FormSmarts Support for all inquiries regarding our handling of your personal information, and disputed use of your personal data by us, or by a third party for which FormSmarts is acting as a service provider.

Last updated on 2017-03-16