Help Get support for the form builder & online form platform

We've listed here the most popular help topics. If you don't find what you're looking form, please search FormSmarts for relevant help pages, and contact us if needed.

Sign Up for FormSmarts

Create a FormSmarts account should only take a minute. In the unlikely event you experience any issues, please read the following help pages before asking for help.

• I'm not receiving the account confirmation email
• I've just signed up but can't access my account
• Choose a FormSmarts membership level

Create a Form with the Form Builder

• How to create a form with the form builder (user guide)
• Create a PayPal form with FormSmarts Payment Integration
• Make a new form by copying another form
• Build successful online forms

Use Advanced Form Controls

In addition to the basic form controls (text boxes, drop-down lists, …) FormSmarts provides a number of advanced form widgets.

• Allow form users to upload images and documents (form attachments)
• Allow users sign a form with an electronic signature
• Add a waiver, release, policy or other user agreement to a form
• Validate and verify the email address or phone number submitted on a form

Change the Action Performed When a Form Is Submitted

When someone submits a form, FormSmarts shows a default confirmation message on the thank you page. You can customize the confirmation message or set up FormSmarts to perform another action.

• Send a confirmation email when someone submits a form with the auto-responder
• Allow form users to get a confirmation email or download a PDF receipt
• Redirect the user to another web page
• Prompt the user to make a payment
• Edit the confirmation message on the thank you page of a form

Integrate with PayPal for Payment

FormSmarts offers a number of ways to collect payments via your online forms.

• Get started with with FormSmarts PayPal integration
• Set up PayPal Integration
• Add your Notification URL to PayPal
• Create an event registration form & integrate with PayPal
• Register multiple guests for an event with SuperCart
• Allow a user to submit multiple payment forms and pay for all of them at the end, more example of using FormSmarts' SuperCart shopping cart
• Make pre-filled bills that customers can pay online
• Offer discounts & accept discount codes on your forms with PayPal
• Make a PayPal subscription form
• Receive donations
• Collect recurring donations
• Add a quantity to a priced item or fee (for example, number of tickets)
• Edit the payment confirmation email / e-ticket

Embed a Form & Other Form Publishing Options

FormSmarts allows you to embed a form on your site or simply share the form's FormSmarts.com URL with your users.

• Embed an online form onto your site
• Place the form embed code on your site
• Embed a form on your WordPress site
• Add a form to your Facebook page
• Share a form offline with a form's QR code and shortened URL
• I'm getting a vertical scrollbar alongside my form, how do I remove it?
• Customize the look of a form (change font style, colors,…)?

Get Form Submissions

FormSmarts provides a number of options for you to collect and use the data submitted through your online forms.

Receive Form Submissions by Email

• Change the destination email addresses of a form
• Send form responses to a different email address depending on an option selected by the user on the form
• Send successive form responses to a different email recipient in a team to share email workload
• Set conditions on the data submitted for receiving an email notification
• Remove an email address from your account

Access Form Responses Online

• View a form entry, add notes & tags ¹
• Edit a form response
• Delete a form response
• Download a form submission in PDF format ¹

Export Form Entries

• Export form responses to Excel ¹

Post Form Responses to Third-Party Websites, APIs & Process Automation

• How to automate form workflows
• Post form entries to your site & integrate with third-party web services with webhooks
• Process automation: submit a form programmatically with the Form Submission API and automatically retrieve form responses with the Form Responses APIs
• How to pre-populate an form

1. Cloud data storage must be enabled

Advanced Features

• Pre-populate a form
• How to allow users to start filling a form and continue later
• Post form entries to your site & integrating with third-party web services with webhooks
• How to submit a form programmatically
• How to limit the number of tickets for an event (or seats, or any limited inventory) with FormSmarts Booking system and how to adjust booking options

Manage Your Account

• Change your FormSmarts login
• Reset your FormSmarts password
• Enhance the security of your account with 2-step verification
• Remove an email address from your account
• Renew your FormSmarts membership
• View account details & resource usage
• Learn about teams and collaboration features
• Add sub-users to your FormSmarts account
• Close your account

Security

• Secure your account with two-factor authentication
• Enhance the security your online forms
• Protect the confidentiality of form responses you receive by email with S/MIME encrypted email
• Restrict who can log in to your account with an IP Allow list

Build User Trust & Confidence

• Display a verified form owner name on your forms
• Brand your forms with your organization's logo

Contact FormSmarts for Help