Personalize the Payment Confirmation Email

FormSmarts now allows customers1 to change the text part of the confirmation email we send to form users once their payment has been confirmed, as highlighted below.

If you use FormSmarts for online event registration forms, edit the confirmation message to remind attendees of the date and time of the event, provide information about the venue location, and ask them to print a copy of the message or have it ready for inspection on their phone on the date of the event.

A confirmation email (e-ticket) is sent upon payment

To edit the confirmation message, log in to the form builder and click/tap the pen icon corresponding to the form you would like to edit, then visit the Submit Actions tab.

You can emphasize a section of the text with bold or italics and you may include links and bullet points. The text can be formatted using the buttons provided or with the same Wiki-like syntax you can use elsewhere on your forms.

Use the Preview button to visualize the formatted output of the message.

As always, we value your feedback about this feature.

Note: If you have verified your site and uploaded the logo of your organization to FormSmarts, it will appear at the top of the message.

1 The confirmation email can only be customized with a Business Plus account or above.

4 Responses to “Personalize the Payment Confirmation Email”

How do I get a copy of the form emailed to the person who filled it out after they make their payment in paypal? Right now, user fills out form, hit submit, goes to a page that says “pay through paypal on next screen” but then they never get a confirmation email. Can I do this? I am a biz customer.

Posted by: Casey | Mar 1st, 2018 7:17 am

Casey, when a form involves a payment, FormSmarts always sends a confirmation email after the payment is complete. The confirmation message is currently sent to the email address submitted with the payment, which might be different from the one submitted on the form for people who pay with an existing PayPal account under a different email. We’ve planned to start sending confirmation emails to the email address in the form in the coming months.

FormSmarts Posted by: FormSmarts | Mar 1st, 2018 7:20 am

Has the feature to send confirmation emails to the mail address in the form rather than to the person who pays been implemented, yet?

Posted by: Bill | Dec 6th, 2018 5:36 pm

Bill: Yes, FormSmarts now sends the confirmation email to the email address provided on the form. We only fall back to the email address associated with the payment if the form has now email fields. If a form has more than one email fields, we use the email address entered in the first one.

FormSmarts Posted by: FormSmarts | Dec 6th, 2018 9:23 pm

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