Personalize the Payment Confirmation Email

FormSmarts now allows customers1 to change the text part of the confirmation email we send to form users once their payment has been confirmed, as highlighted below.

If you use FormSmarts for online event registration forms, edit the confirmation message to remind attendees of the date and time of the event, provide information about the venue location, and ask them to print a copy of the message or have it ready for inspection on their phone on the date of the event.

A confirmation email (e-ticket) is sent upon payment

To edit the confirmation message, log in to the form builder and click/tap the pen icon corresponding to the form you would like to edit, then visit the Submit Actions tab.

You can emphasize a section of the text with bold or italics and you may include links and bullet points. The text can be formatted using the buttons provided or with the same Wiki-like syntax you can use elsewhere on your forms.

Use the Preview button to visualize the formatted output of the message.

As always, we value your feedback about this feature.

Note: If you have verified your site and uploaded the logo of your organization to FormSmarts, it will appear at the top of the message.

1 The confirmation email can only be customized with a Business Plus account or above.

How to Manage Check & Cash Payments

If you’re using our popular payment form feature to collect online payments on your membership and registration forms, chances are that some of your customers will want to pay by check, cash on site or by any other offline payment methods.

FormSmarts helps you manage check and cash payments by showing the total amount due on the printable Summary Page of a form and on the confirmation email and PDF receipt that users can get on that page.

When a form is set to the Summary Page mode, users may:

  • Request a confirmation email
  • Download a PDF receipt
  • Print a copy of the information submitted with the form

Form's summary page, confirmation email and PDF receipt showing the total amount due

As illustrated above, the printout, PDF receipt and confirmation message all include a QR code to help you process payments more reliably and effectively.

Check Payments

  1. Ask users to enclose a printout of the Summary Page with their check
  2. Scan the QR code with any phone or tablet to access the corresponding form entry
  3. Add a note to the form entry to record the check number and update the entry’s payment status

Cash Payments on Site

The Summary Page can also help you manage cash payments by allowing guests to show their confirmation email or PDF receipt (a.k.a. e-ticket) on their phone (or their printed receipt), that staff can scan to update the registration on FormSmarts. Since the amount due also appears in form response notification emails and PDFs, check-in staff can also reconcile e-tickets with the list of notification emails or registration PDFs even if there is no network connectivity.

How to Make an Offline Payment Form

  1. Create an online payment form with fees formatted as documented
  2. When you’re satisfied with the result, make a copy of the form with the Duplicate Form button ( icon) in the Forms Tab of the form builder
  3. Rename the form and set On Submission to “Show summary with print, email & PDF options” in the Submit Actions tab of the Form Details screen.

The Summary Page supports the same payment-related features of payment forms (except those for recurring payments), including discounts and discount codes.

Can I Accept Online & Offline Payments on the Same Form?

One of the benefits of FormSmarts payment integration is that we won’t notify you until the person has paid so you don’t have to check this yourself each time. If you have a form allowing both online and offline payments, you won’t know which customers have paid online, so you’ll have to review each and every form response.

For this reason, we recommend that you create a copy of the form specifically for check payments and use the Summary Page setup described in the previous section, especially if there are several charges and fees on the form. You’ll then only have to track payments for entries pertaining to that form. You can make a copy of a form in a click with the Duplicate Form button in the upper right-hand corner of the form builder.

Offering a Check Payment Option on an Online Payment Form

If you are making a simple payment form that has a single payment option, you can alternatively include a check payment option on the form using radio buttons or a dropdown list with two options:

Registration Fee ($30 USD)
Registration Fee (pay by check)

If the user doesn’t select the online payment option, FormSmarts will skip the payment step and send you the form entry immediately.

Note that people paying by check won’t receive any confirmation email.

How to Make a Membership Form

Did you know you can offer paid memberships through a simple online form?

If you thought offering online memberships was challenging because it involved a recurring payment each year (or month), you’d be wrong. Making a membership or subscription form with FormSmarts is (almost) as easy as making a one-time payment form.

Creating a Recurring Membership Form with FormSmarts

Recurring membership form

What Is a Recurring Membership?

Before discussing how to make a membership form, let’s first define what a membership is: A member of an organization or membership site may take part in the activities or otherwise claim the benefits exclusively offered by the organization or site to its members during the period of time covered by the membership (one year or month or any other period of time) by paying a membership fee. To remain an active member after the initial period of time, a member needs to pay again. Because most members want renew their membership, membership fees tend to be recurring payments.

When someone signs up for a recurring payment, also called subscription, they agree to be charged a fee at the time they subscribe and again after each period of time specified — until they cancel their membership.

How Can I Make a Recurring Membership Form?

The short answer is: simply by writing “Recurring Membership ($100 USD/year)” on a form. FormSmarts will understand that the person filling out the form should be charged US$100 each year for a membership called “Recurring Membership”.

Like with other types of payment forms, you may add a recurring fee to a form in a radio button option, check box, drop-down list option or text block.

FormSmarts supports the following recurring periods and (optional) number of installments:

Recurring Period

  • Recurring Monthly Subscription ($15 USD/month)
  • Recurring 6-Month Membership ($60 USD/6 months)
  • Recurring Yearly Membership ($100 USD/year)
  • options: day(s), week(s), month(s), year(s)

Recurring Times/Number of Installments

  • Quarterly Subscription (4 x $20 USD/3 months)
  • Optional, if Recurring Times is not specified, the recurring payment runs until it is canceled
  • Think of Recurring Times (4 in this case) as a number of installments

Multiple Recurring Fees

You may allow users to select more than one recurring fee on a form like on the membership form shown on the screenshot above (feel free to try the demo), but all fees must then have the same Recurring Period and Recurring Times.

When someone selects multiple fees, FormSmarts will charge them each time for the total amount.

If a form has multiple recurring fees, all of them must have the same Recurring Period and Recurring Times.

Offering a Trial Period

Many membership sites offer new members a trial period allowing them to access the site at a low or no cost before having to pay the full membership fee. A fee with terms (i.e. Recurring Period and Recurring Times) different from the first recurring fee listed on a form is interpreted by FormSmarts as a trial period. Our membership form demo has a trial period.

Integration with Other FormSmarts Features

A Form Entry with Associated Payments

  • If cloud storage is enabled, the details of a membership and all associated payments are listed on FormSmarts on the page corresponding to the initial form entry. A link is provided in every email notification.
  • FormSmarts sends a confirmation email to the donator after each successful payment
  • FormSmarts notifies the account owner when a recurring payment is received

How to Create a Recurring Donation Form

Recurring donation form

FormSmarts has long supported one-time donations as part of a dedicated donation form, together with other fees on a registration form, or even on a form using our SuperCart shopping cart.

We are pleased to announce that FormSmarts now also supports recurring donations. A recurring donation allows a contributor to sign up for a donation plan to give the same amount at regular intervals, typically every month or year.

Creating a Recurring Donation Form

  • Add a text box with the field name formatted as My Donation ($ USD/month)
  • Set the field’s Allowed Content (aka. data type) to Number
  • In the Form Details screen of the form builder, set the On Submission option to Integrate with PayPal using advanced integration.

FormSmarts supports the following variations:

Recurring Period

  • Cause Description ($ USD/month)
  • Cause Description ($ USD/2 weeks)
  • options: day(s), week(s), month(s), year(s)

Recurring Times

  • Cause Description (12 x $ USD/month)
  • Think of Recurring Times (12 in this case) as a number of installments
  • If Recurring Times is not specified, the recurring donation runs until it is canceled

Contribution to Multiple Causes

As illustrated on the screenshot above and in this demo, you may add multiple donation boxes to a form to give contributors the opportunity to choose the causes they wish to donate to and allow them to contribute to several causes in a single donation. In the example above, the donor is signing up to give a total of $300 each month; with $200 to support Project A and $100 going towards Projects B.

When several donation boxes are added to a form, all of them must have the same Recurring Period and Recurring Times.

Introducing the New SuperCart Shopping Cart

We’ve completely redesigned the user interface of our SuperCart shopping cart to provide a more refined and intuitive user experience.

SuperCart: form with a minimized view of the shopping cart
Minimized view of the shopping cart

What Is SuperCart?

SuperCart is FormSmarts’ shopping cart.

SuperCart allows a user to submit multiple payment forms — each with one or more priced items on it — and pay for all of them at the end.

A typical use case for SuperCart is to allow a customer to register an open-ended number of guests for an event:

  1. The customer first enters the information of the first participant and chooses the relevant registration options.
  2. Once the customer has submitted the form, all fees and priced options are listed in the shopping cart. In the example below, the registration options for the first guest include two fees: Standard Registration and Lunch & Dinner.
  3. The customer is presented with two choices on the confirmation page: Continue Shopping or Proceed to Payment
  4. He can submit the form again as many time as needed to register more participants
  5. Once done, he can pay for all registrations
SuperCart: form with an expanded view of the shopping cart
Expanded view of the shopping cart

Please try our SuperCart demo and give us feedback.

How to Create a SuperCart Form

Building a SuperCart form is easy:

  1. Create a form with fees formatted like on any FormSmarts payment form.
  2. Set the Return URL of the form to the FormSmarts.com URL given by the form builder. If you prefer to embed the form onto your site (which we don’t recommend with SuperCart), use instead the URL of the page where the form is embedded.
  3. In the Form Details screen of the form builder, set the On Submission option to Integrate with PayPal using SuperCart.

If you haven’t already done so, remember to set up your PayPal account for payment integration.

Advanced Use Cases

Multiple Forms

Most users set up SuperCart to allow their customers to submit one specific form (e.g. registration form for event A) multiple times to register multiple participants, as presented in the scenario above.

SuperCart however allows different forms within the same cart. This would allow, for example, members of an organization to:

  • Buy or renew their membership
  • then register for a first event
  • then register for a second event
  • then pay for the total amount.

And of course, what works for one member works for several…

Donations

SuperCart also supports donations.

Discounts

Flat discounts and discount codes are supported, but percentage discounts are not.

Notes

The new shopping cart is only available with the latest generation of FormSmarts forms. If you’re still using an older version, please update your site now.

Give Feedback

Please share your thoughts and feedback about the shopping cart. Post a comment or let us know on Twitter @FormSmarts or Facebook.

New Form Design

We’ve updated the design of our forms. The new forms provide a superior user experience on all devices; mobile, desktop and smart TV.

New online form design

How Can I Start Using the New Form Version?

If you’ve joined FormSmarts in the last three months, you are most likely already using the new version. Otherwise you need to migrate your forms to the new version:

  • Visit the Settings Tab of the Form Builder and set Form Version to New
  • Copy the new embed code snippet and update your site
  • If you’re using standalone forms, use the new FormSmarts.com URL provided.

What Do You Think About the New Form Design?

Please share your thoughts and feedback about the new form design. Write a comment to this blog post or let us know on Twitter @FormSmarts or Facebook.

Introducing Private Forms

Many FormSmarts members use our online forms within their organization, team or with external collaborators. With Private Forms, customers can now restrict who can submit a form to authorized users and identify the person who submitted each form entry.

Private Form

Unlike other FormSmarts forms, a Private Form:

  • can only be accessed and submitted by a user attached to the form owner’s account (find out how to add users to your FormSmarts account)
  • each form entry is associated with the user who submitted it, who’s username is displayed in the email notification, PDF, online and Excel report.

Please try out this demo with the following login info:

  • Account Alias: formsmarts_demo
  • Email: jane@example.com
  • Password: 0TJN`ky#

How to Add a Waiver, Liability Release or Other Agreement to a Form

The Agreement form widget allows you to add a waiver, liability release, agreement, or any other contract (terms & conditions, privacy statement, policy) to a form.

Add a liability release, waiver or other agreement to a form

The Agreement widget is intended to be combined with a required checkbox and an e-signature to capture a person’s consent on an online registration or membership form. Please try this demo.

  • A user can read the agreement inline in a scrollable area
  • The text can be popped out to a larger window and even launched full screen
  • We provide print and download buttons in the pop-up window
  • Agreements are initially limited to 15,000 characters, please contact us if you need more.

Agreements are only available with the new generation of FormSmarts forms. You can set your account to the new forms in the Settings tab of the Form Builder.

Introducing Form Routing Policies

As part of FormSmarts collaboration features, we’re introducing Routing Policies. Routing policies allow you to change the destination email address of a form each time it is submitted, depending on certain criteria.

Until recently the only option was for each email subscriber to receive a copy of the notification message when a form is submitted. FormSmarts now also supports alternative behaviors.

User-Selected Recipient

With User-Selected Recipient, users select to whom the form response is sent from a list on the form.

For example, a company might want to allow its customers to submit both sales and customer support inquires online. Customers should be able to choose on the form whether their inquiry is sent to the sales or customer support department.

User-Selected Recipient: Online form recipient is selected by the user on the form

Round-Robin

With Round-Robin, form entries are sent to email subscribers in turn, thus automatically sharing the workload between collaborators in a team.

In the example below, four customers are submitting the same online form. The form was set up for round-robin routing between two colleagues, Clare and David. The first time the form is submitted it’s sent to Clare, the second time it’s sent to David, then to Clare again, then to David again, and so on.

Round-Robin: Share the workload of responding to online inquiries between collaborators

Setting Up a Form’s Routing Policy

This short video shows how to set up a routing policy.

The steps are also listed below:

  1. Visit the Forms Tab of the form builder and click on the icon showing a pen corresponding to the form you would like to edit
  2. In the drop-down list under Form Subscribers, check all email addresses that you would like to take part in the routing policy (participants)
  3. Save changes
  4. Click Change email routing policy and select the relevant policy
  5. Save changes

Checkbox List vs. Checkbox

The form builder provides both standard checkboxes and a dedicated checkbox list widget. Let’s review when you should use one or the other.

Checkbox List

As illustrated below, a checkbox list is made of a question (field name in the form builder) and a number of checkboxes. Use a checkbox list whenever multiple choices are allowed in a list of items, as often occurs in online surveys and many other types of forms.

Checkbox List widget in the Form Builder

Checkbox

When you only need a single yes/no answer, a simple checkbox is all you need. For example, the field Subscribe to FormSmarts Demo mailing list on this mail list signup form uses a checkbox rather than a checkbox list to allow the user to subscribe to the mailing list.

Required Checkbox for Disclaimers & Waivers

Use a required (non-optional) checkbox whenever the form must have a disclaimer/waiver area where the person must “check” that they “agree to” before the form will allow for success submission. The checkbox text supports links and basic formatting.

Required check-box in the Form Builder

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About the Form Builder Blog

The Online Form Builder Blog is published by FormSmarts, a web form service providing all you need to create a form and publish it online in minutes. FormSmarts makes it easy to build a form and embed it on your site. You can then get form submissions by email or store them on FormSmarts and download an Excel report. Learn more about the many other benefits of FormSmarts.