By default PayPal uses a text encoding that only handles Western European languages like English, Spanish and French correctly. If users of your FormSmarts payment forms may enter their name, billing address and other information requested on the PayPal checkout page in a language such as Chinese, Thai or Japanese, you need to change the Language Encoding setting of your PayPal account to UTF-8, the universal encoding.

PayPal encoding options

  1. Log in to your PayPal account
  2. Go to the Language Encoding section of your PayPal profile
  3. Click the More Options button
  4. To the question Do you want to use the same encoding for data sent from PayPal to you (e.g., IPN, downloadable logs, emails)?, answer Yes
  5. Click the Save button

Set PayPal encoding to UTF-8