Changes in Form Builder Payment Integration

The recent upgrade introduces some changes in FormSmarts Payment Integration (PayPal Form) feature.

  • Chargeable items may now be placed in check boxes. This should prove valuable in situations where you’re building a form with one or several optional, individually priced items.
  • Payment button instead of link. We’ve replaced the payment link on the confirmation page by a more outstanding button.
  • Form ID now shown in PayPal report. Up to now, when you needed to reconcile a payment with the corresponding form submission, you could only rely on the FormSmarts Reference Number. This is the unique ID shown in the subject of emails containing form data and in Form to Excel reports. The same ID appears in the payment details in your Paypal account, and also in the CSV report you can generate. We’ve now added the Form ID (see screenshot) to the information available on PayPal, so you may quickly identify which form each payment is for.

PayPal form payment details

We warmly welcome your feedback.

Posted on May 5, 2010 in form builder.
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4 Responses to “Changes in Form Builder Payment Integration”

How long does it take for results to post and be available for export via the report generator? It has been just over an hour and I do not see the information in the FormSmarts report nor do I see it yet in PayPal. I do have a PayPal email stating that a payment was made… came within about 1 minute of transaction.

Posted by: Eric | Dec 16th, 2018 9:51 pm

Eric, results post within a few seconds of the payment being confirmed and are available for export via the report generator immediately. I noticed that you’ve just created your FormSmarts account. Did you add your FormSmarts Notification URL to your PayPal account to complete PayPal integration, as requested by the form builder? If you didn’t PayPal won’t notify FormSmarts of payments and registrations won’t ever be confirmed pending payment receipt.

FormSmarts Posted by: FormSmarts | Dec 16th, 2018 10:01 pm

Yes, I have populated the Notification URL in PayPal exactly as directed. I am seeing something about Account emails need to be exactly the same…is that a possible issue if my account email on PayPal (primary) is different than the account email on FormSmarts?

Posted by: Eric | Dec 16th, 2018 10:09 pm

Your FormSmarts login email must be the same as your primary PayPal email, otherwise integration won’t work. FormSmarts sends payments to the PayPal account matching your login email, so the payment associated with your test run was probably sent to a non-existent PayPal account under the email you use for FormSmarts. If so PayPal will hold the funds and eventually refund the payer if no-one claims the funds by associating that email with a PayPal account.

FormSmarts Posted by: FormSmarts | Dec 16th, 2018 10:26 pm

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The Online Form Builder Blog is published by FormSmarts, a web form service providing all you need to create a form and publish it online in minutes. FormSmarts makes it easy to build a form and embed it on your site. You can then get form submissions by email or store them on FormSmarts and download an Excel report. Learn more about the many other benefits of FormSmarts.

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