The email format we use to send form responses is flexible and supported by all desktop, web-based, and mobile email clients. Plain-text emails however become tedious to read and process for long forms and when form results must be printed for processing, e.g. for mortgage application forms, quote request forms, and many types of forms in the insurance and real estate industries.
FormSmarts users now have the option to have form submissions sent formatted as a table in a rich text (HTML) email.

The main advantages of HTML emails are:
To start receiving form results in HTML, change the Email Format to HTML Email in the Settings tab of your account. This option is initially only available to FormSmarts Pro members, but we plan to extend it to all users if there is demand, and pending review of performance implications.
Business-level customers may also view form data online and download a PDF report using the link located at the bottom of email notifications. In addition to form data, the online and PDF reports contain additional information about the transaction that is not accessible by other means. Additional information is currently limited to the IP address from where the form was submitted.
Note: This feature requires that data storage be enabled for each of the forms for which you would like to be able to access form responses online. For privacy reasons, data storage is disabled by default.

We welcome your feedback about the ability to get form submissions in HTML format.
Posted by FormSmarts on
Thursday, June 4, 2009 at 7:28 pm in form handler.
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Tags: email notification, form recipient, form results, form to pdf
This is a vast improvement! The fonts are a little large yet, in the email and could be reduced a bit. PDF would also be a welcome option. Thank you!
When or how can we enlarge the HTML message? 20% bigger would be fine.
TR
I tried changing the settings to rich text/html and it would never remember the change.
So I switched from google Chrome to IE and it worked then.
Chris,
There is a known issue that prevents changing email format with some old versions of Apple Safari and it seems, Google Chrome. This has been fixed in the new version of our software that will come out this month.
In the meantime, please use a recent version of Safari or another browser to change email format.
Is the option of attaching a PDF or word doc with our FormSmarts Pro contact form available – if not, it would be great add-on please…
Thanks.
Nick,
What benefit would a PDF attachment give your over an HTML email?
So as a basic member, non pro you can’t get Rich Text Responses? Could I see an example of what a form would look like in Rich Text Format? If I upgraded I could get Rich Text Responses, how many forms could I upload under one account as a pro member?
Peter,
Pro and Business members can get rich-text responses. Business members can also get responses in PDF. There is a screenshot at the top of this page showing a form response in rich-text format. There is no limit in the number of forms you can create under one Pro account.
Rich Text (HTML) email Hungarian accents of other characters appear instead. What is the reason?
This must be a character encoding issue. All emails from FormSmarts use the UTF-8 encoding, which allows the encoding of all character sets. Your email client is probably trying to use another encoding to decode the email content, hence the rendering issue. In your email client, there must be a View option in the main menu that will allow you to change the Character Encoding to Unicode (UTF-8).
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