How to Redirect Form Respondents to Your Site
The form builder allows you to set up a Return URL for each of your forms and automatically redirect users to that URL after they've submitted a form.
To change the Return URL of a form, use the button showing a pen to edit the form and update its Return URL in the Submit Actions tab.
Redirect Form Users to Your Site
You can set up a form to skip the Confirmation page and instead automatically redirect the user to a Thank You page or download URL on your site.
To activate redirect:
- Navigate to the Form Details screen of the form builder and set a form return URL in the Submit Actions tab
- Select Redirect to Return URL in the On Submission drop-down menu
Browsers won’t redirect from a secure HTTPS page (the form) to non-secure content for security reasons. Please make sure the Return URL starts with https://. If your site still doesn't support TLS/HTTPS, FormSmarts won't be able to redirect form respondents.
Note that form users will not get a FormSmarts Reference Number for their form submission if you redirect them to your site unless you also set up the form to send an automatic form confirmation email.
Redirect With Embedded Forms
If you have embedded a form onto your site and set it to redirect to its Return URL, some browsers may load the URL in the iframe that contains the form. Follow these instructions to ensure the Thank You page consistently loads in the top browser window or tab.
Return URL & Site Ownership Verification
Although the redirect option is only available with paid accounts, members with a Free account can still provide a button on the form confirmation page to allow respondents to navigate to a Thank You page or other URL.
To prevent abuse, FormSmarts only provides a link to the Return URL for Free accounts if you have verified your site.
To verify your site, visit the Settings tab of the form builder.
We use the return URLs of your forms to compute the list of websites in Settings > Websites, so make sure those are correct before you attempt to verify.
PayPal Landing Page for Payment Forms
If you use our PayPal form feature to collect dues, fees or donations on your form, the Return URL will be used as the PayPal landing page. Users will be redirected to that page by PayPal after the payment has been completed.
Posted by FormSmarts on
Jul 11, 2008 at 11:25 am in HTML form.
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Tags: form builder, form owner, payment integration, paypal, return url, web forms, widget
22 Responses to “How to Redirect Form Respondents to Your Site”
I would love it if, once the form embedded on my site was completed and sent, instead of the tiny text giving the confirmation of a successful submission, I could either personalize a “pretty” thank you message, or at least have something more prominent show up.
I absolutely agree with Matthew. I want them to go directly to my thank you page. Also, in the non-embed form, I would like to go directly to my thank you page without needing to go through the page where the person has to click “finished”. They are not finished at that point, they still need to make a payment after completing the form.
Thanks.
Steve,
We’ll soon allow verified form owners to skip the confirmation page and lead users directly to a “thank you page” on their website.
We also have plans to integrate FormSmarts with PayPal.
Posted by: I would like the thank you page to have a link to my paypal payment. is that possible?
Karina,
As said above, we have plans to integrate FormSmarts with PayPal pretty soon. That effectively means you’ll be able to send your visitors to PayPal for payment after they’ve submitted a form, and much more. Subscribe to the feed or by email to be notified when this becomes available.
Yes we would like a “Thank you message” facility.
Wow, all of this sounds fantastic. I am already using PapPal with this form and it is very confusing to the user. They have to fill out the form and then manually click on a PayPal link. 50% forget to press the PapPal button. It would be great for the user to go directly to PayPal after filling out the form.
We have many features in development and on the design board, but note that some of them will only be available to good FormSmarts citizens, who have a minimum amount of SmartsPoints in their account.
Yes, yes, yes a customizable thank you message would be fantastic. We sometimes need to add text to tell the user where to go next. As Tarra said, we use a form with Google Checkout and being able to remind the user to CLICK THE BUY NOW BUTTON at the bottom of the page would be fantastic.
Thanks.
Nikki,
As noted in comments above, we both have plans to (1) allow customizing the thank you message and (2) integrate FormSmarts with payment processors (most probably, PayPal and Google Checkout).
A thank you message once a person has completed a form would be a fantastic idea.
Great service by the way, you are saving me so much time in designing!!!
CHEERS!!
How close are you to getting the customized thank you messages / payment processors integrated?
Hopefully towards the end of November.
want a thankyou page
Yes, I would love the “thank you” message, thanks :)
Yes, yes, yes – personalized thank you page would be a real improvement!
As said above, we will provide mechanisms to personalize the thank you page. We are currently very busy working on major new features for the next two releases. Changes to the confirmation page will come after that. Subscribe to the feed (RSS or email) to be notified when this becomes available.
Of course, it would be much better for us to control the thank you process. The fewer confirm clicks the better.
Thank you redirection is essential.
John
Yes I think it’s essential that I have my own personalised message after submission from an embedded form as I need to instruct the clients what our intentions are after submission of the form.
Thank you message would be ideal! Would also like the ability to add comments throughout form (explanations etc…). Another wish is a question type similar to checkbox, but that would have multiple answers rather than a simple yes/no. For example, I could choose 1 and 3 of a set of 1, 2, or 3.
Also LOVE the idea of payment integration!
I can get the redirect to url to work on my desktop but it returns to the main web page on my mobile – what do i need to do to correct this?
Ed, when you embed a form, redirects may not work consistently across browsers. You can easily fix this.
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